I Love Mexican Vacations

Disputing CC charge-Mexico?

Me and my fiance booked a beach house in Mexico for 4th of July.
We recieved unfortunate news that his sister was injured in Iraq and is coming back to the states from Germany after surgery today.
I called the agent who books condos,hotels and beach houses and she told me there is a 10 day cancellation fee.(If i cancelled before the 10day nearing check in, I would simply lose $100 dollars and anything within the 10days of check in I would lose it all)
I called on the 10th day and she basically told me, there was no cancelling now, and that I would lose $600 that was put on my fiances credit card.
She wouldnt let us change the dates or anything. Is there anyway to dispute this fee with my fiances credit card despite the cancellation policy?, I believe he used his USAA card btw and the company is out of Mexico.
* No where in the reservation email, or payment receipt does it state the cancellation policy. I had to call to inquire about it.

You can try to dispute it with your credit card company but you may not win.

Cancelling BEFORE the 10 days means not later than 11 days. Day 10 is within the 10 day period. You called too late. Resort areas are usually booked up in advance for the holidays. The closer to the reserved date you cancel, the less likely they will find someone else to book the place. That is undoubtedly covered in the reservation ageement. You will probably lose the money.